Cookies are perishable, indulgent, and generally not returnable once they leave our oven. But here’s how we handle things:

• Wrong Order or Damaged Goods: Email us within 7 days of delivery with a photo, and we’ll make it right — either a replacement or a refund.
• Taste Regrets: Sorry, we can’t refund you just because you suddenly decided to start a diet.
• Shipping Issues: Once we hand off to the carrier, they’re in charge. If something goes wrong in transit, we’ll help track it down.
• Wholesale Orders: All sales final unless otherwise agreed.